Archive for the ‘MadCap.’ Category

Flare 8 released

Friday, March 2nd, 2012

MadCap Software have announced the release of Flare 8, the latest incarnation of their flagship authoring tool. This looks like a major upgrade with some worthwhile new features:

  • A revamped interface using ribbons that should be much easier to use
  • A new HTML5 based WebHelp format
  • EPUB output
  • Improvements to the PDF output

The What’s New in this Version topic in Flare’s new online help (I think it’s in the new format) has a detailed explanation of the new features.

This release looks good enough that it almost makes me wish I was still using Flare. I stopped because of incompatibilities with their WebHelp format and our production environment and because I found the interface confusing and awkward. It looks like at least the second issue has been cleared up. However, I have no plans to switch away from FrameMaker and WebWorks at this point, as there’s no way I could undertake the conversion of existing content, which is much more time consuming than MadCap’s product literature would have you believe. If I was starting fresh, I’d be thinking about it.

Paul Pehrson, who was a beta tester for Flare 8, has an extensive review on his blog.

As you can see, Flare 8 launches an impressive number of new features. I’ve been using Flare 8 for about a month now, and it is still–by far–my favorite authoring tool. (And I know, because for some work projects, I’m required to use a competitor’s tool. So, I have experience with current competing software.)

With version 8, you are able to create stellar output in a variety of formats (including ePub, which I didn’t mention above). Flare 8 makes your product look more professional, and makes it easier for you to get that work done quickly and efficiently.

HTML5 output raises the standard of what WebHelp output can look like and how easy it can be for customers to use. I think MadCap has hit a home run with this release of Flare. Let me know in the comments what features you’re most excited about, and what features you wish had made the cut for this version.

Tips for importing FrameMaker content into Flare

Friday, September 17th, 2010

When I was setting up a project in MadCap Flare earlier this year, I found that getting a clean import of FrameMaker content into Flare was challenging – quite a bit more so than I expected based on previous experience with WebWorks ePublisher. MadCap’s documentation on this process is quite a bit sparser than it could be. I eventually got my content converted, but it took about three times longer than I had initially estimated.

In their MadNewz newsletter, MadCap have published Tips for importing FrameMaker content into Flare, an article that probably would have saved me quite a bit of grief had it come out six months ago. If you’ve got legacy FrameMaker content that you’re planning on importing into Flare, you’ll want to read this article.

A Flare for Help

Tuesday, September 7th, 2010

If you’re using MadCap Flare, or planning to, check out A Flare for Help, a new site by Laura Johnson, which bills itself as “Help you use MadCap Flare effectively”. I’ve had a browse through the site and I’m going to add it to my (too short) list of useful Flare resources. It’s a new site. so there’s not a lot there yet, but what is there is quite useful.

5 Steps to MadCap Flare updated

Tuesday, July 27th, 2010

Last summer, I bought 5 Steps to MadCap Flare while trying to learn Flare at work. It proved quite useful in getting up to speed as Flare’s help is very comprehensive but not very well organized. The book provides a good framework for getting started with Flare, although it does lack some more advanced material that I would have found helpful at times.

Now the authors have updated it for the new features in Flare v6. They’ve also added more material on styles and style classes, which I’m glad to see as it was a real lack in the earlier edition. The book will be shipping in August and you can pre-order for $54.95 from the authors’ web site.

How full-text search works in Flare

Tuesday, May 18th, 2010

Most users will turn to the search function in online help before looking at the index. But the search may not return what they’re looking for or return so many hits that it’s useless. If you’re using MadCap Flare, there are some techniques you can use to improve the quality of your search results, if you understand how Flare’s search works. This article explains how.

In the late 90s, research showed that the majority of help users started looking for the answers to their questions using the index. Over the last 10 years, we believe that we’ve seen a shift towards the full-text search due to the influence of search engines on the way most users look for online information. This doesn’t mean that the index isn’t important (or less effective than a full-text search)—we’ll save that for another tip. The growing reliance on the search feature does mean that help authors need to know how the help authoring tool (HAT), in this case Flare, evaluates help topics when the user performs a search.

When users perform a full-text search in Flare, they enter a term or phrase and Flare creates a list of topics ranked in an order that should put the best matches first in the list. As you might expect, the search uses exact matches and frequency to rank certain topics higher than others; however, you may not realize that Flare also considers the formatting of the terms. Let’s cover each of these factors in more detail.

Flare training in Toronto

Wednesday, March 10th, 2010

MadCap Software will be offering two one-day training sessions on MadCap Flare in Toronto.

The first course, on April 23, is Advanced CSS (PDF link) taught by Neil Perlin (who is also doing a one-day session on topic-based authoring as part of the STC Toronto education day).

The second course, on May 14, is Advanced Single Sourcing, taught by Mike Hamilton.

Both courses are $599. The location, at Elections Ontario, on Rolark Drive in Scarborough, is a bit awkward (Birchmount and Ellesmere), so I may have to pass on these. In looking at the outlines, I think the CSS course would probably be more useful. The single-sourcing course looks like it covers a bit too much material for one day.

For more information, or to register, contact Jennifer Morse.